The morning crew is so friendly and welcoming. It’s always a great start to my day when I get to swing by. They consistently have chatter going back and forth with customers and each other. They turn around orders quickly, especially with the volume they get in the morning.
Stephen Boyd
-
September 03, 2024
This is my favorite location and I pass three just to visit this Starbucks. Everyone is always so welcoming and my shaken espresso is consistently perfect, even in the random times when I change it up. 🤣 I enjoy receiving the same great service no matter how busy the store is. Terrence and his team are consistently quick, conversational and simply amazing.
Nikki Marquez
-
October 26, 2024
My friends and I are regular customers of this location, for the main reason that the drinks are great when they are made here. However we usually order online, which is probably why I never noticed how horrible the customer service is! The was unfortunately down today so we had to order inside, which was the biggest mistake of my day. The young lady at the cashier was obviously upset, maybe she had a bad morning. As my friend was telling her the order, she never inputted anything my friend was saying and continued to ask what are you saying? My friend does have a slight accent so she decided it would be easier to just show her the photo of the order so she can input the information. Unfortunately it wasn’t any easier as she still inputted the details of the drinks incorrectly. When the drinks came out, it came out in the wrong cup so we asked them to put it in the venti cup that we ordered, they complied but with an attitude. The second cup that was wrong, we addressed it, instead of just changing the cups and making everyone’s lives easier, they continued with “what do you want me to do about it?” As we are answering them, they completely disregard what we are saying and proceeded to talk to the customer behind me, let me mention we are people of color and the client behind us were not. And to top this all off, between my friend and I there were 5 drinks, they sent us out the store without a cup holder. When we tried to ask for one, they disregarded our existence. Lesson learned today, people of color are not treated well here. Way to top off the morning!
Linh Tat
-
October 26, 2024
Worst starbuck I have ever been. Bad customer's service. Both the cashier and the barista name Alanna was rude to me and my friend because we're Asian. We did request our order in a venti cup but they put them in a tall cup. When we ask why ours orders went wrong another customer show up and ask them something, Alanna immediately change her attitude and cut us off to talk with that customer. I never been to a starbuck that have employees who discriminated theirs customers. If you are ASIAN please don't come here, they will not welcome you. I will never comeback to this store again.
KD SMITH
-
October 08, 2024
The young lady working in there this evening was absolutely amazing! She was friendly and welcomed me as soon as I walked in the store. I will definitely be back to this location.
Our Address
1801 S Durham Dr, Houston, TX 77007, USA
Claim Listing: Starbucks
Please Login or Register an Account to Claim Listing
The morning crew is so friendly and welcoming. It’s always a great start to my day when I get to swing by. They consistently have chatter going back and forth with customers and each other. They turn around orders quickly, especially with the volume they get in the morning.
This is my favorite location and I pass three just to visit this Starbucks. Everyone is always so welcoming and my shaken espresso is consistently perfect, even in the random times when I change it up. 🤣 I enjoy receiving the same great service no matter how busy the store is. Terrence and his team are consistently quick, conversational and simply amazing.
My friends and I are regular customers of this location, for the main reason that the drinks are great when they are made here. However we usually order online, which is probably why I never noticed how horrible the customer service is! The was unfortunately down today so we had to order inside, which was the biggest mistake of my day. The young lady at the cashier was obviously upset, maybe she had a bad morning. As my friend was telling her the order, she never inputted anything my friend was saying and continued to ask what are you saying? My friend does have a slight accent so she decided it would be easier to just show her the photo of the order so she can input the information. Unfortunately it wasn’t any easier as she still inputted the details of the drinks incorrectly. When the drinks came out, it came out in the wrong cup so we asked them to put it in the venti cup that we ordered, they complied but with an attitude. The second cup that was wrong, we addressed it, instead of just changing the cups and making everyone’s lives easier, they continued with “what do you want me to do about it?” As we are answering them, they completely disregard what we are saying and proceeded to talk to the customer behind me, let me mention we are people of color and the client behind us were not. And to top this all off, between my friend and I there were 5 drinks, they sent us out the store without a cup holder. When we tried to ask for one, they disregarded our existence. Lesson learned today, people of color are not treated well here. Way to top off the morning!
Worst starbuck I have ever been. Bad customer's service. Both the cashier and the barista name Alanna was rude to me and my friend because we're Asian. We did request our order in a venti cup but they put them in a tall cup. When we ask why ours orders went wrong another customer show up and ask them something, Alanna immediately change her attitude and cut us off to talk with that customer. I never been to a starbuck that have employees who discriminated theirs customers. If you are ASIAN please don't come here, they will not welcome you. I will never comeback to this store again.
The young lady working in there this evening was absolutely amazing! She was friendly and welcomed me as soon as I walked in the store. I will definitely be back to this location.