I just passed one of the biggest Tests of my life for my professional career right before a vacation. During the test my glasses broke.
Within 15 min, maybe less. Alex had my glasses repaired good as new. Had me out the door and onetime for my vacation with my fiancee.
Cannot recommend Alex's professionalism and willing to go above and beyond more. He helped me as he was servicing another customer and didn't sacrifice quality for either of us. 10 stars of I could brother.
Carolyn Williams
-
November 01, 2024
We have been getting our eye glasses from Factory Eyeglass for many years. This is the place to go to if you have had problems getting great vision with progressive lenses. Alex has the expertise to solve these and other problems with amazing customer service. We trust him with our vision and know he truly cares to get things right. Factory Eyeglass has our highest recommendation.
Barbara Wolf
-
August 03, 2024
Due to an accident I had to get my lenses replaced. I stopped into to see what could be done. Alex was great. He was able to get my recent RX and get the lenses and put them in my frames. Was so happy with my glasses I returned to get frames replaced in another frame for a back up
Nellie Hartsell
-
November 14, 2024
Great working with Alex. I had some trouble with the ophthalmologist writing the prescription wrong, or one of the assistants writing the prescription incorrectly. So the first set of glasses that Alex had made for me did not work. He assured me he would continue to work with me and the ophthalmologist to get me a pair of glasses that would work for me.
stormtrooper_
-
May 23, 2024
I recently visited Factory Eyeglass for repair services on my Ray-Ban glasses, which had split apart at the edge. Despite the challenges posed by the recent tornado storm in Houston, the team provided exceptional service. Alex, in particular, was outstanding in his communication and customer care. He proactively reached out to me to explain the delay in the repair timeline and offered alternative solutions, including expedited delivery options. His expertise and explanations of the repair process were clear and reassuring. I am thoroughly impressed with the service I received and would highly recommend Factory Eyeglass to anyone seeking efficient and personalized eye care services. He also has a variety of glasses to choose from I know where I’m gettin my next pair of glasses. Thanks Alex.
Our Address
7921 Katy Fwy, Houston, TX 77024, USA
Claim Listing: Factory Eyeglass Outlet
Please Login or Register an Account to Claim Listing
I just passed one of the biggest Tests of my life for my professional career right before a vacation. During the test my glasses broke. Within 15 min, maybe less. Alex had my glasses repaired good as new. Had me out the door and onetime for my vacation with my fiancee. Cannot recommend Alex's professionalism and willing to go above and beyond more. He helped me as he was servicing another customer and didn't sacrifice quality for either of us. 10 stars of I could brother.
We have been getting our eye glasses from Factory Eyeglass for many years. This is the place to go to if you have had problems getting great vision with progressive lenses. Alex has the expertise to solve these and other problems with amazing customer service. We trust him with our vision and know he truly cares to get things right. Factory Eyeglass has our highest recommendation.
Due to an accident I had to get my lenses replaced. I stopped into to see what could be done. Alex was great. He was able to get my recent RX and get the lenses and put them in my frames. Was so happy with my glasses I returned to get frames replaced in another frame for a back up
Great working with Alex. I had some trouble with the ophthalmologist writing the prescription wrong, or one of the assistants writing the prescription incorrectly. So the first set of glasses that Alex had made for me did not work. He assured me he would continue to work with me and the ophthalmologist to get me a pair of glasses that would work for me.
I recently visited Factory Eyeglass for repair services on my Ray-Ban glasses, which had split apart at the edge. Despite the challenges posed by the recent tornado storm in Houston, the team provided exceptional service. Alex, in particular, was outstanding in his communication and customer care. He proactively reached out to me to explain the delay in the repair timeline and offered alternative solutions, including expedited delivery options. His expertise and explanations of the repair process were clear and reassuring. I am thoroughly impressed with the service I received and would highly recommend Factory Eyeglass to anyone seeking efficient and personalized eye care services. He also has a variety of glasses to choose from I know where I’m gettin my next pair of glasses. Thanks Alex.