Brought my car here for electrical issues. They were able to check it out same day and called saying it was my alternator. Cost of replacement and labor was to be $900. I called around a few other places all saying that was high.
I called back asking for confirmation that they knew that was the issue. They said they use a computer to take out the guess work.
I had to pay the $140 diagnostics fee since I didn’t use their service which was stated before hand, but a bit steep in my opinion.
I went to another mechanic who performed the alternator test in front of me showing a steady 14.2 volts, then he did my battery showing low (sub 10 I believe). It was a simply a new battery to fix the issue.
Will not return here, nor would i recommend to others.
Luke Crockett
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November 12, 2024
I have been here twice now and have had positive experiences both times. The staff I interacted with have been friendly and helpful. They had a pretty fast turn around on servicing my car and plugged a leak in my tire for free. I would recommend them and will likely continue using them for as long as I am in the area.
Terry Nwosuocha
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August 29, 2024
I took my vehicle into Northwest on Saturday with an urgent need to get service turned around. Jim was very responsive to my needs, gave me fair pricing and exceeded my expectations, as far as timing and quality of service. I had a great overall experience.
Terri Hall
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October 28, 2024
I was extremely pleased with the incredible customer service, promptness & cost
of my car battery and installation on my Benz! I also got a 3 year warranty which was a huge plus! I highly recommend coming here before going to your dealership. ⭐️⭐️⭐️⭐️⭐️
Jreese James
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October 21, 2024
Get a second opinion before you allow them to fix your vehicle. The work is great. My car run great. However make sure that you need what they say. Don't just take their word for it.
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1608 W 22nd St, Houston, TX 77008, USA
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Brought my car here for electrical issues. They were able to check it out same day and called saying it was my alternator. Cost of replacement and labor was to be $900. I called around a few other places all saying that was high. I called back asking for confirmation that they knew that was the issue. They said they use a computer to take out the guess work. I had to pay the $140 diagnostics fee since I didn’t use their service which was stated before hand, but a bit steep in my opinion. I went to another mechanic who performed the alternator test in front of me showing a steady 14.2 volts, then he did my battery showing low (sub 10 I believe). It was a simply a new battery to fix the issue. Will not return here, nor would i recommend to others.
I have been here twice now and have had positive experiences both times. The staff I interacted with have been friendly and helpful. They had a pretty fast turn around on servicing my car and plugged a leak in my tire for free. I would recommend them and will likely continue using them for as long as I am in the area.
I took my vehicle into Northwest on Saturday with an urgent need to get service turned around. Jim was very responsive to my needs, gave me fair pricing and exceeded my expectations, as far as timing and quality of service. I had a great overall experience.
I was extremely pleased with the incredible customer service, promptness & cost of my car battery and installation on my Benz! I also got a 3 year warranty which was a huge plus! I highly recommend coming here before going to your dealership. ⭐️⭐️⭐️⭐️⭐️
Get a second opinion before you allow them to fix your vehicle. The work is great. My car run great. However make sure that you need what they say. Don't just take their word for it.