I've lived at Stonewood for 4 years. The location is truly difficult to beat. Our back windows overlook the forest next to the bayou and we hear owls almost nightly! Tons of birds during the day. Easy access to bayou trails. Just a super peaceful respite from city life... but still in the city! Because the complex is bordered by the bayou and a train yard, nothing else will ever be built around it, which guarantees the feeling of being "tucked away." As far as bayou flooding goes, my understanding is that only the corner of the parking lot flooded during Harvey. And the train yard is not noisy except for the occasional short screech during the day. (Barely audible on the north side of the complex.) Maintenance guys are always super responsive/sweet. Like most apartments, walls are relatively thin, so we do often hear our upstairs neighbors walking around. But it's sort of just one of those things you get used to and stop noticing after a while. Overall, Stonewood has been a great place to live!
Ida Penelope Martinez
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September 11, 2024
Dear Members of the Stonewood Apartments Administration.
I am writing to you as a tenant of the condominium, to express my deep dissatisfaction with the lack of security in the facilities, which has resulted in several alarming incidents, including the recent theft of tires from several vehicles in the parking lot.
It is extremely worrying that, despite the fees we pay for the management and maintenance of the common areas, an adequate security system has not been implemented to protect our property. As residents, we trust that the condominium where we live is a safe place, and unfortunately, this is not being fulfilled.
Tire thefts not only represent a significant economic loss for the owners of the affected vehicles, but also generate an environment of insecurity and distrust among tenants. I consider it unacceptable that these incidents have occurred without effective preventive measures being taken.
I respectfully request that the administration take immediate action to improve security in the condominium. Some suggestions that could be implemented include:
I hope that management will take these concerns seriously and act promptly to ensure the safety and peace of mind of all residents.
I appreciate your attention to this matter in advance and look forward to a prompt response with a detailed action plan.
Shelby Mariotti
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July 02, 2024
This is the worst by far place I have ever lived. Courtney Allen is the worst apartment manager I have ever dealt with! -horrible communication: as a resident get used to them never picking up the phone, having to leave voicemails which they don’t return, emails are responded to when they feel like it I guess, it takes forever to get a response. They implemented a new resident portal system in the middle of the month, gave residents less than 2 weeks notice, and said they MIGHT have the system up in time to pay rent, but encouraged us to do a check or money order to make sure rent was paid. Had the worst communication with that roll out. Roaches: my particular unit had a roach infestation that I asked for them to get pest control to help multiple times. I asked for a more thorough control after I witnessed someone come in, do 2 quick sprays in kitchen and bathroom, and tried to leave after less than a minute of being there. I then had someone come out the next time, who did more digging and found that there were openings in my apartment that the roaches were coming in through. Behind the fridge and stove, there were cracks and tons of casings of roaches were found. He found cracks under the bathroom sink and in baseboards. He encouraged me to get the apartment maintenance to help seal these cracks. So I called Courtney the manger to see what could be done to get assistance with the roach problem and I told her what the pest guy said. She replied, “that’s interesting because the roaches come through the pipes.” Why have pest control if you aren’t going to follow their advise and instead come up with your own opinion? Courtney are you a certified pest control employee? Roaches made living here absolutely awful. I asked multiple times to be placed on a consistent pest schedule and was never given that. I had to put in a request every single time. I was killing up to 10 roaches a day, even with constant cleaning and keeping everything in sealed plastic bags. So disappointing to have to live like that and get little help. When I did my written intent not to renew my lease, I got an email from the office saying that I’d been a great resident and what could they do to keep me. I told them I wasn’t renewing because I hadn’t received hardly any support with this roach issue. I never got any response back. Appliances: so cheap, so old. The Frigidaire label on my fridge fell off and I noticed it had been previously taped on. Stovetop was so cheap. My faucet handle literally fell right off. Constantly put in maintenance requests including AC issues. The drier was so old and worn every time I dried clothes I had to run it twice just to get my clothes dry. Move out: they charged me 100$ and took my deposit saying there was an odor that smelled like cigarette smoke. I am 8 months pregnant moving out and lived alone in this unit with my dog. The downstairs neighbor frequently smoked weed and stuff, and I got blamed and charged even though I’ve been pregnant 75% of the time I’ve lived there. I called to dispute the issue and was told by Michaela that she would remove the charge and would send me an updated statement. Then, when I called back, I was told her manger was going to give a second opinion. I asked her then why did you tell me you would remove it, she said things have changed and that’s it. I never heard anything back from anyone and they took my deposit. Who does business like that? Literally the worst management ever. I paid $1475 a month to live in a tiny apartment with all of these issues. The only thing this apartment has going for it is the location and being a decently quiet community. I would never recommend this property to someone given the current state of management. They are in it for business and couldn’t care less about their residents. If you decide to live here, you’re just another rent payment to them.
Hari B
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April 09, 2019
Stonewood is an amazing apartment community. I stayed here for a year from April 2017 to April 2018 and enjoyed my time here. I am sad to leave due to job relocation to another part of town. It is close to downtown and just beside bayou cycling/walking trail. Lane and Courtney working in office are very helpful and kind people. Gym, swimming pool and bbq area are clean and well kept. Security is no issue as i have not heard anything about break-in and such during my time. After long day at work, it feels great to walk or cycle around bayou trail.
Ryan Sanchez
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June 04, 2024
Great place to live right up until they switched out the staff and performed one of the most incompetent transfers to a new system I've ever seen. My wife and I have a full month's rent locked up in their old system despite having moved out, and we were shown no real sense of urgency or concern when we contacted them.
First, we were told we'd have to wait for their support team to be in (they get weekends off, which seems odd for a support team working for a place in which people live seven days a week). Then when they did get in, they took all day to finally respond to the issue with a shrug and "dispute the charge, it'll be faster than us writing you a check".
So they have our money to write a check, but can't refund it because it's in the old system? Does that mean my wife's bank information is still floating around in this old system they don't have access to? How many other people's bank info is in there? Seems like a massive security oversight for consumer information.
Happy to delete this review if we get our money back sooner than a MONTH from now.
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I've lived at Stonewood for 4 years. The location is truly difficult to beat. Our back windows overlook the forest next to the bayou and we hear owls almost nightly! Tons of birds during the day. Easy access to bayou trails. Just a super peaceful respite from city life... but still in the city! Because the complex is bordered by the bayou and a train yard, nothing else will ever be built around it, which guarantees the feeling of being "tucked away." As far as bayou flooding goes, my understanding is that only the corner of the parking lot flooded during Harvey. And the train yard is not noisy except for the occasional short screech during the day. (Barely audible on the north side of the complex.) Maintenance guys are always super responsive/sweet. Like most apartments, walls are relatively thin, so we do often hear our upstairs neighbors walking around. But it's sort of just one of those things you get used to and stop noticing after a while. Overall, Stonewood has been a great place to live!
Dear Members of the Stonewood Apartments Administration. I am writing to you as a tenant of the condominium, to express my deep dissatisfaction with the lack of security in the facilities, which has resulted in several alarming incidents, including the recent theft of tires from several vehicles in the parking lot. It is extremely worrying that, despite the fees we pay for the management and maintenance of the common areas, an adequate security system has not been implemented to protect our property. As residents, we trust that the condominium where we live is a safe place, and unfortunately, this is not being fulfilled. Tire thefts not only represent a significant economic loss for the owners of the affected vehicles, but also generate an environment of insecurity and distrust among tenants. I consider it unacceptable that these incidents have occurred without effective preventive measures being taken. I respectfully request that the administration take immediate action to improve security in the condominium. Some suggestions that could be implemented include: I hope that management will take these concerns seriously and act promptly to ensure the safety and peace of mind of all residents. I appreciate your attention to this matter in advance and look forward to a prompt response with a detailed action plan.
This is the worst by far place I have ever lived. Courtney Allen is the worst apartment manager I have ever dealt with! -horrible communication: as a resident get used to them never picking up the phone, having to leave voicemails which they don’t return, emails are responded to when they feel like it I guess, it takes forever to get a response. They implemented a new resident portal system in the middle of the month, gave residents less than 2 weeks notice, and said they MIGHT have the system up in time to pay rent, but encouraged us to do a check or money order to make sure rent was paid. Had the worst communication with that roll out. Roaches: my particular unit had a roach infestation that I asked for them to get pest control to help multiple times. I asked for a more thorough control after I witnessed someone come in, do 2 quick sprays in kitchen and bathroom, and tried to leave after less than a minute of being there. I then had someone come out the next time, who did more digging and found that there were openings in my apartment that the roaches were coming in through. Behind the fridge and stove, there were cracks and tons of casings of roaches were found. He found cracks under the bathroom sink and in baseboards. He encouraged me to get the apartment maintenance to help seal these cracks. So I called Courtney the manger to see what could be done to get assistance with the roach problem and I told her what the pest guy said. She replied, “that’s interesting because the roaches come through the pipes.” Why have pest control if you aren’t going to follow their advise and instead come up with your own opinion? Courtney are you a certified pest control employee? Roaches made living here absolutely awful. I asked multiple times to be placed on a consistent pest schedule and was never given that. I had to put in a request every single time. I was killing up to 10 roaches a day, even with constant cleaning and keeping everything in sealed plastic bags. So disappointing to have to live like that and get little help. When I did my written intent not to renew my lease, I got an email from the office saying that I’d been a great resident and what could they do to keep me. I told them I wasn’t renewing because I hadn’t received hardly any support with this roach issue. I never got any response back. Appliances: so cheap, so old. The Frigidaire label on my fridge fell off and I noticed it had been previously taped on. Stovetop was so cheap. My faucet handle literally fell right off. Constantly put in maintenance requests including AC issues. The drier was so old and worn every time I dried clothes I had to run it twice just to get my clothes dry. Move out: they charged me 100$ and took my deposit saying there was an odor that smelled like cigarette smoke. I am 8 months pregnant moving out and lived alone in this unit with my dog. The downstairs neighbor frequently smoked weed and stuff, and I got blamed and charged even though I’ve been pregnant 75% of the time I’ve lived there. I called to dispute the issue and was told by Michaela that she would remove the charge and would send me an updated statement. Then, when I called back, I was told her manger was going to give a second opinion. I asked her then why did you tell me you would remove it, she said things have changed and that’s it. I never heard anything back from anyone and they took my deposit. Who does business like that? Literally the worst management ever. I paid $1475 a month to live in a tiny apartment with all of these issues. The only thing this apartment has going for it is the location and being a decently quiet community. I would never recommend this property to someone given the current state of management. They are in it for business and couldn’t care less about their residents. If you decide to live here, you’re just another rent payment to them.
Stonewood is an amazing apartment community. I stayed here for a year from April 2017 to April 2018 and enjoyed my time here. I am sad to leave due to job relocation to another part of town. It is close to downtown and just beside bayou cycling/walking trail. Lane and Courtney working in office are very helpful and kind people. Gym, swimming pool and bbq area are clean and well kept. Security is no issue as i have not heard anything about break-in and such during my time. After long day at work, it feels great to walk or cycle around bayou trail.
Great place to live right up until they switched out the staff and performed one of the most incompetent transfers to a new system I've ever seen. My wife and I have a full month's rent locked up in their old system despite having moved out, and we were shown no real sense of urgency or concern when we contacted them. First, we were told we'd have to wait for their support team to be in (they get weekends off, which seems odd for a support team working for a place in which people live seven days a week). Then when they did get in, they took all day to finally respond to the issue with a shrug and "dispute the charge, it'll be faster than us writing you a check". So they have our money to write a check, but can't refund it because it's in the old system? Does that mean my wife's bank information is still floating around in this old system they don't have access to? How many other people's bank info is in there? Seems like a massive security oversight for consumer information. Happy to delete this review if we get our money back sooner than a MONTH from now.