I have lived here since 2020 and I love it. It’s a great location along with amazing amenities. You will love the pool and the additions they have made to the property within the last year. It is quiet and the staff, especially Lupe are always working extremely diligently to get their clients needs met. Lupe is always working and available and gives you updates and is really friendly! Also Santos fixed my maintenance request in a very timely manner with my AC on 8/20/2024. I bought a chair from Amazon and he took the time out and screwed in the back part of my chair for me which was really nice of him to do. definitely went the extra mile! I recommend living here.
Kaylee Pattillo
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September 10, 2024
PREDATORY APARTMENT!!! I never write reviews but if this helps at least 1 person from being a victim of this apartment, then it will be worth it. Honestly, living here was not that bad in terms of the rooms themselves. HOWEVER, my roommate and I had to break our lease for personal reasons and paid the break lease fee while settling the rest of what was owed and moved out. When we received our final statement (the next month), they tried to say we never paid our break lease fee or the last months rent ($4,000+ payment). You get locked out of the payment portal when you move out, but we luckily had email confirmations of payment. They told us it was a mistake and that it would be fixed and I never heard anything else about it, so I assumed it was fine. Months later we receive a letter from a debt collector for the same fee that they tried to claim we didn't pay. This has been an absolute nightmare trying to fight and I am truly begging anyone considering this apartment to think again. The complex manager has been EXTREMELY unresponsive, even the debt people claimed that they could not get ahold of her to attempt to settle the dispute. Would love to add that my roommates car got stolen from the "gated" and "security monitored" parking garage the last week that she was living there. PLEASE look into other places and do not end up in the kind of situation that we are in.
Laura
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June 20, 2024
My experience living at the West18th Lofts apartment is the best. The facility is extremely clean, spacious nice apartments, the pool area is beautiful, and gym room is nice ( facing the pool area).
When we had the recent storm and had no electricity, the complex immediately put things into place. They had more maintenance and service workers out on the complex repairing than anywhere I observed in the Heights community. The leasing office, Lupe, and maintenance crew are professionals and always very helpful. I had never rented an apartment and owned several homes so my experience here is stellar, and I’m very happy to be living here.
angie li
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September 04, 2024
I stopped by to check this complex and I'm loving it, definitely on my top 3, zoe at the front office was so helpful and knowledgeable about amenities and the complex. I will be bringing my husband back and if he agrees it's a done deal. Definitely a upscale complex.
M T
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September 05, 2024
I applied for an apartment at this complex, I wasn’t approved but I was told I would get my deposit back. I applied in December 2023, and constantly called the apartment to get an update on my deposit. They take my information down and say that the property manager (Lupe) is going to call but no one has bothered to contact me. I’ve emailed Lupe every other day and I get no response to anything. I’ve talked to Lupe , Naomi and another woman (her name starts with a S). They do not care, which is fine but if someone is continuously calling and emailing to get an update of there 300 dollars they should care enough to look into it. This place is shady
****edit September 5th 2024*****
Still have not received deposit, I’ve been told that the accounts payable department is looking into it***
But the were quick to take the money out 🙄
Our Address
2727 W 18th St, Houston, TX 77008, USA
Claim Listing: West 18th Lofts
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I have lived here since 2020 and I love it. It’s a great location along with amazing amenities. You will love the pool and the additions they have made to the property within the last year. It is quiet and the staff, especially Lupe are always working extremely diligently to get their clients needs met. Lupe is always working and available and gives you updates and is really friendly! Also Santos fixed my maintenance request in a very timely manner with my AC on 8/20/2024. I bought a chair from Amazon and he took the time out and screwed in the back part of my chair for me which was really nice of him to do. definitely went the extra mile! I recommend living here.
PREDATORY APARTMENT!!! I never write reviews but if this helps at least 1 person from being a victim of this apartment, then it will be worth it. Honestly, living here was not that bad in terms of the rooms themselves. HOWEVER, my roommate and I had to break our lease for personal reasons and paid the break lease fee while settling the rest of what was owed and moved out. When we received our final statement (the next month), they tried to say we never paid our break lease fee or the last months rent ($4,000+ payment). You get locked out of the payment portal when you move out, but we luckily had email confirmations of payment. They told us it was a mistake and that it would be fixed and I never heard anything else about it, so I assumed it was fine. Months later we receive a letter from a debt collector for the same fee that they tried to claim we didn't pay. This has been an absolute nightmare trying to fight and I am truly begging anyone considering this apartment to think again. The complex manager has been EXTREMELY unresponsive, even the debt people claimed that they could not get ahold of her to attempt to settle the dispute. Would love to add that my roommates car got stolen from the "gated" and "security monitored" parking garage the last week that she was living there. PLEASE look into other places and do not end up in the kind of situation that we are in.
My experience living at the West18th Lofts apartment is the best. The facility is extremely clean, spacious nice apartments, the pool area is beautiful, and gym room is nice ( facing the pool area). When we had the recent storm and had no electricity, the complex immediately put things into place. They had more maintenance and service workers out on the complex repairing than anywhere I observed in the Heights community. The leasing office, Lupe, and maintenance crew are professionals and always very helpful. I had never rented an apartment and owned several homes so my experience here is stellar, and I’m very happy to be living here.
I stopped by to check this complex and I'm loving it, definitely on my top 3, zoe at the front office was so helpful and knowledgeable about amenities and the complex. I will be bringing my husband back and if he agrees it's a done deal. Definitely a upscale complex.
I applied for an apartment at this complex, I wasn’t approved but I was told I would get my deposit back. I applied in December 2023, and constantly called the apartment to get an update on my deposit. They take my information down and say that the property manager (Lupe) is going to call but no one has bothered to contact me. I’ve emailed Lupe every other day and I get no response to anything. I’ve talked to Lupe , Naomi and another woman (her name starts with a S). They do not care, which is fine but if someone is continuously calling and emailing to get an update of there 300 dollars they should care enough to look into it. This place is shady ****edit September 5th 2024***** Still have not received deposit, I’ve been told that the accounts payable department is looking into it*** But the were quick to take the money out 🙄