Where do I start? I agreed to have an Ac replacement and Generator installation done. The ac install was done the very neat day after accepting the quote. They sent out 3 installers that none of which spoke English to do a $14000 install in which I couldn’t ask any questions due to language barriers. The next issue is the installers decided to be lazy and just leave the ac power wire running across the floor of my attic. I called and complained and they agree to send someone out to correct it in which they have done. Now this one a a doozy, I financed this project so the payment from the finance company would come after completion. Well guess what? They sent in notification of completion to the finance company even though the job wasn’t completed because the generator wasn’t installed and was supposed to be done in two or more weeks possibly. This action would cause me to have to start making payments sooner than I have to because the job was “completed “. But wait it gets worse. The tech comes out to correct the wire in the attic and while doing so I so happen to discover that during the installation of the AC unit they stepped through my ceiling and left a crack in the ceiling upstairs. I didn’t notice until then because I barely go upstairs. Fast forward to yesterday during the generator install that they pushed up after I complained about them lying to the finance company telling them the job was complete. They sent out the guys to do the electrical side of the install in which they were back there till almost 11 at night. Now I gotta wait on the plumber to run the gas. Then I gotta wait on someone to come activate the generator. All of this crap could be done at once as other generator installation companies do on a daily basis. So now I gotta wait and see if the generator is installed properly and for them to fix my ceiling in which their techs left without saying a word. If it wasn’t for me checking to see if they left trash in the attic I wouldn’t have discovered the wire in which led to me discovering the hole in my ceiling that they knew they did but left like it was all good. Stay away from their company at all cost. They show no sense of urgency and could care less about making the job a smooth transition. There is no communication, I had to call them a ton of times to see what was going up yet they are over there lying trying to get their payment from the finance company instead of taking care of the customer. Do not use!!!!!!
Matthew Kerrigan
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September 13, 2024
Sergio came out to my house for a no cost estimate for an interlock system for my generator. He was very nice and knowledgeable. He discussed the different options with me and was even early. Doesn't get much better than that. Estimate of cost was on par with my research.
Their phone staff are also very helpful and quick.
Emilio installed the 50 amp inlet/breaker and interlock kit quickly and everything looks great.
Overall great experience
Gary Domke
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June 13, 2024
Last summer, our AC and front porch started losing power intermittently. We called A1 to fix the problem and install a whole-home surge protector. They sent a team to diagnose the issue and install the surge protector, but they left quickly, and we didn't see the surge protector. After contacting their office, we learned they hadn't brought the surge protector and needed to come back. They claimed they had completed the diagnostic.
When they returned, they installed a cheaper surge protector than promised. We noticed this because we had previously obtained quotes from other companies and knew what the correct surge protector looked like. We called A1 to question the incorrect installation and the diagnostic. They insisted they had done the diagnostic, but it was hard to prove. After three visits, they finally installed the correct surge protector.
The power issue reoccurred today, so we hired Mister Sparky instead. They said a diagnostic was needed, just like A1 had said. Within 20 minutes, Mister Sparky found a poor wiring connection in the attic, which was obvious and had been developing over time. We told them about our experience with A1, and they were surprised A1 had missed such an evident problem. We were pleased to find a competent company in Mister Sparky who quickly resolved the issue that A1 failed to address properly.
T Nguyen
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September 03, 2024
Carmen my technician was great. He was polite and respectful to our home. He gave me options and didn’t feel pressured to choose a certain one. The issue was resolved at a fair price. Thanks
madula production
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September 12, 2024
Super helpful in my time of need. Had a contractor come and me up my do line the tech was nice to tell me a full breakdown of what went on and how to proceed. This company saved me 100s when others were trying to take advantage of my vulnerability. Good bless you all and thanks Jose.
Our Address
2001 Karbach St unit I, Houston, TX 77092, USA
Claim Listing: A1 Plus Electrical ⚡
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Where do I start? I agreed to have an Ac replacement and Generator installation done. The ac install was done the very neat day after accepting the quote. They sent out 3 installers that none of which spoke English to do a $14000 install in which I couldn’t ask any questions due to language barriers. The next issue is the installers decided to be lazy and just leave the ac power wire running across the floor of my attic. I called and complained and they agree to send someone out to correct it in which they have done. Now this one a a doozy, I financed this project so the payment from the finance company would come after completion. Well guess what? They sent in notification of completion to the finance company even though the job wasn’t completed because the generator wasn’t installed and was supposed to be done in two or more weeks possibly. This action would cause me to have to start making payments sooner than I have to because the job was “completed “. But wait it gets worse. The tech comes out to correct the wire in the attic and while doing so I so happen to discover that during the installation of the AC unit they stepped through my ceiling and left a crack in the ceiling upstairs. I didn’t notice until then because I barely go upstairs. Fast forward to yesterday during the generator install that they pushed up after I complained about them lying to the finance company telling them the job was complete. They sent out the guys to do the electrical side of the install in which they were back there till almost 11 at night. Now I gotta wait on the plumber to run the gas. Then I gotta wait on someone to come activate the generator. All of this crap could be done at once as other generator installation companies do on a daily basis. So now I gotta wait and see if the generator is installed properly and for them to fix my ceiling in which their techs left without saying a word. If it wasn’t for me checking to see if they left trash in the attic I wouldn’t have discovered the wire in which led to me discovering the hole in my ceiling that they knew they did but left like it was all good. Stay away from their company at all cost. They show no sense of urgency and could care less about making the job a smooth transition. There is no communication, I had to call them a ton of times to see what was going up yet they are over there lying trying to get their payment from the finance company instead of taking care of the customer. Do not use!!!!!!
Sergio came out to my house for a no cost estimate for an interlock system for my generator. He was very nice and knowledgeable. He discussed the different options with me and was even early. Doesn't get much better than that. Estimate of cost was on par with my research. Their phone staff are also very helpful and quick. Emilio installed the 50 amp inlet/breaker and interlock kit quickly and everything looks great. Overall great experience
Last summer, our AC and front porch started losing power intermittently. We called A1 to fix the problem and install a whole-home surge protector. They sent a team to diagnose the issue and install the surge protector, but they left quickly, and we didn't see the surge protector. After contacting their office, we learned they hadn't brought the surge protector and needed to come back. They claimed they had completed the diagnostic. When they returned, they installed a cheaper surge protector than promised. We noticed this because we had previously obtained quotes from other companies and knew what the correct surge protector looked like. We called A1 to question the incorrect installation and the diagnostic. They insisted they had done the diagnostic, but it was hard to prove. After three visits, they finally installed the correct surge protector. The power issue reoccurred today, so we hired Mister Sparky instead. They said a diagnostic was needed, just like A1 had said. Within 20 minutes, Mister Sparky found a poor wiring connection in the attic, which was obvious and had been developing over time. We told them about our experience with A1, and they were surprised A1 had missed such an evident problem. We were pleased to find a competent company in Mister Sparky who quickly resolved the issue that A1 failed to address properly.
Carmen my technician was great. He was polite and respectful to our home. He gave me options and didn’t feel pressured to choose a certain one. The issue was resolved at a fair price. Thanks
Super helpful in my time of need. Had a contractor come and me up my do line the tech was nice to tell me a full breakdown of what went on and how to proceed. This company saved me 100s when others were trying to take advantage of my vulnerability. Good bless you all and thanks Jose.