I been using this place for a 3 years for my sons and myself. I really like the service.The other people complaining might have had poor communication skills as far as checking in. They sent me a verification email and I clicked yes I'm coming. It was simple. They took my insurance & I barely paid anything. The staff was extremely helpful & patient with me as always. The ladies in the office & man are professional & took care of all my needs. I like coming here because they accept my insurance but also they have a huge selection of frames. My complete exam plus 2 boxes of contacts was only $56. I also got prescription for glasses with that. I did read the other reviews with the low star rating and I didn't experience anything like that in the years coming into this particular location. They have clean restrooms & seating area to wait. The optometrist that is my eye doctor is very nice & I would highly recommend coming to her if you have high anxiety about eye exams. I don't particularly like them but she makes the experience comfortable & quick.
Obinna Nwadike
-
September 06, 2024
Desirae, Toni, Alyssa were simply exceptional! Patient, courteous, knowledgeable, cheerful and over the moon. I went in for glasses never thought for years I will be in position to get contacts and came back a 1 week later and walked out with contacts. Extremely grateful lucky to have DEzirae and the doctor teach me the technique, etc
Management, must increase Desirae pay and she should be at the fore-front of leading training nationally!! Thank you all
Jenny Teal
-
October 03, 2024
AVOID THIS PLACE. I’ve come here multiple times through the years for contacts and eye exams and I finally had enough. The initial part of the exam goes well - they get you back to room quickly and exam is done quickly. Where they ruin their own process is in the payment portion. The other day I came here and waited over 45 minutes just to PAY for my eye exam. It was not busy, they were not short staffed. Their policy is that if you’re using insurance to pay, you have to pay in person - you can’t call back and give payment over the phone, pay online, they “can’t bill you for exam fee”, or pay any other method if you use insurance. So the other day and a previous time I’ve been there, I sat and waited and waited and waited just to pay.
Not only has paying been an issue there, I’ve had to go back and get my eyes rechecked due to contacts not feeling right/not being fit correctly the first time with a good prescription for me. Twice! This time I chose a completely different eye store - Eye Hub in the Heights - and their service and efficiency is years ahead of this place. I was told the prescription from Americas Best was too weak for my eyes this time….
Take it from a former customer - go somewhere else for more accurate prescriptions and better payment processes.
Bill Moore
-
November 16, 2024
I picked up my glasses yesterday at the Shepherd Drive location Houston. Dezirae assisted me and did a great job. She was very professional and a delightful person!!
Also, I had purchased a couple pair of new glasses a couple years ago from John and he was great also. Only negative was the exam. The eye doctor was in too much of a hurry. Happy holidays, Bill Moore
Houston Texas (Ht-usa)
-
November 05, 2024
I did not have an appointment. I walked in to Americans best where I was greeted with John lovely lovely energy and great person. He assisted me and gave me the best service I couldn’t ask for anything better when I saw the doctor. I saw the doctor properly and Dr. Thomas was great with explaining my eye situation, I love the response that the doctor has given me and answered all my questions when I got with DEZIRAE she was lovely helping me pick out my glasses and letting me know all the information that I needed to know such a lovely young lady I would recommend everyone and anyone to come here And as far as alyssa The young lady is very courteous she greets you. She stays to herself, but very respectful that includes for everyone here and the nurse. She is the best her vibe is so respectful so honest and such a darling. Thank you for doing a great job. Best employees are great people to make your day go better thank you again. I appreciate you.
Our Address
929 N Shepherd Dr, Houston, TX 77008, USA
Claim Listing: America’s Best Contacts & Eyeglasses
Please Login or Register an Account to Claim Listing
I been using this place for a 3 years for my sons and myself. I really like the service.The other people complaining might have had poor communication skills as far as checking in. They sent me a verification email and I clicked yes I'm coming. It was simple. They took my insurance & I barely paid anything. The staff was extremely helpful & patient with me as always. The ladies in the office & man are professional & took care of all my needs. I like coming here because they accept my insurance but also they have a huge selection of frames. My complete exam plus 2 boxes of contacts was only $56. I also got prescription for glasses with that. I did read the other reviews with the low star rating and I didn't experience anything like that in the years coming into this particular location. They have clean restrooms & seating area to wait. The optometrist that is my eye doctor is very nice & I would highly recommend coming to her if you have high anxiety about eye exams. I don't particularly like them but she makes the experience comfortable & quick.
Desirae, Toni, Alyssa were simply exceptional! Patient, courteous, knowledgeable, cheerful and over the moon. I went in for glasses never thought for years I will be in position to get contacts and came back a 1 week later and walked out with contacts. Extremely grateful lucky to have DEzirae and the doctor teach me the technique, etc Management, must increase Desirae pay and she should be at the fore-front of leading training nationally!! Thank you all
AVOID THIS PLACE. I’ve come here multiple times through the years for contacts and eye exams and I finally had enough. The initial part of the exam goes well - they get you back to room quickly and exam is done quickly. Where they ruin their own process is in the payment portion. The other day I came here and waited over 45 minutes just to PAY for my eye exam. It was not busy, they were not short staffed. Their policy is that if you’re using insurance to pay, you have to pay in person - you can’t call back and give payment over the phone, pay online, they “can’t bill you for exam fee”, or pay any other method if you use insurance. So the other day and a previous time I’ve been there, I sat and waited and waited and waited just to pay. Not only has paying been an issue there, I’ve had to go back and get my eyes rechecked due to contacts not feeling right/not being fit correctly the first time with a good prescription for me. Twice! This time I chose a completely different eye store - Eye Hub in the Heights - and their service and efficiency is years ahead of this place. I was told the prescription from Americas Best was too weak for my eyes this time…. Take it from a former customer - go somewhere else for more accurate prescriptions and better payment processes.
I picked up my glasses yesterday at the Shepherd Drive location Houston. Dezirae assisted me and did a great job. She was very professional and a delightful person!! Also, I had purchased a couple pair of new glasses a couple years ago from John and he was great also. Only negative was the exam. The eye doctor was in too much of a hurry. Happy holidays, Bill Moore
I did not have an appointment. I walked in to Americans best where I was greeted with John lovely lovely energy and great person. He assisted me and gave me the best service I couldn’t ask for anything better when I saw the doctor. I saw the doctor properly and Dr. Thomas was great with explaining my eye situation, I love the response that the doctor has given me and answered all my questions when I got with DEZIRAE she was lovely helping me pick out my glasses and letting me know all the information that I needed to know such a lovely young lady I would recommend everyone and anyone to come here And as far as alyssa The young lady is very courteous she greets you. She stays to herself, but very respectful that includes for everyone here and the nurse. She is the best her vibe is so respectful so honest and such a darling. Thank you for doing a great job. Best employees are great people to make your day go better thank you again. I appreciate you.