I’ve been here twice, and I must say, they are the BEST in Houston.
The first time, I came in for a labor repair on a part I had already purchased. Every other place, including my previous mechanic, quoted me an outrageous price. Here, they fixed it for a very reasonable price. Recently, I returned for AC work and a bumper repair, and they finished both the same day, once again at a fair price!
The front desk staff are incredibly helpful, friendly, and efficient. Everything about this place is professional. I love it here and will probably NEVER go anywhere else, no matter where I move in town. I’ve been recommending them to all my friends. This is not a paid review, just someone who recognizes good business when I see it!
Note: My only complaint is when I arrived to pick up my car, unfortunately, the young ladies had left and it was a gentlemen at the counter. It’s clear the older gentleman had little training and/or experience in handling administrative work at the front counter, because what should have been a quick exchange of me paying for the job, getting my car, and leaving, took at least 20 minutes causing me to miss my plans I had scheduled for that evening, when I was l literally the only one there.
He received a call while I had already been in the office for at least 8-10 mins waiting for someone to come, and instead of placing them on hold to handle the customer in his face (me), he disregarded me to partake in a 3-5 minute conversation with the person who’d just called, which literally amounted to nothing more than him telling them to call back in the morning to speak to the woman at the front desk……
All of this while I am sitting, and waiting to pay upwards of $300+ to receive my car that I had been waiting on… I think in the future, I would hopefully prefer more trained administrative workers at the desk when the ladies leave for the day. That’s all!
Dominique Young
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November 21, 2024
If I could give this HORRIBLE establishment a zero I would. They had me come at 8 am this morning for a “Diagnostic” test. The rude receptionist was unaware of what I was coming in for and had the nastiest replies back. Mind you they advertising they open at 8am and she didn’t come til almost 9:00. Then proceed to tell me the lead tech wasn’t coming in til 10. They were absolutely empathetic about the situation like I didn’t drive all the way to this town and waited for over an hour. They changed my spare tire and I wasn’t even there about the tire issue. I overheard them having issues with another customer who car sat for 3 days and a tire light came on. I wouldn’t go back to them if they was the last auto repair place in the world. You can get way better service for the price you paying them. DONT WASTE YOUR TIME OR ENERGY!
Mario A. Lopez
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May 12, 2024
The owner is honest, hardworking and very fair-priced. Brought my new 2021 Corolla and immediately they knew what was wrong with the left front of my vehicle. It was making some strange noises and they got it fixed.. I came in after hours and they gladly still helped me out. Can't recommend them enough.
Autumn Rayne
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October 26, 2024
This is a late post but I went last week to get my coolant & ac fixed and they did an awesome job!! Pricing and customer service was great. I loved the updates I would get during the process too. 10/10
Eli Garcia
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December 05, 2024
This establishment took me on a last minute problem in the evening time and performed excellent work in a timely and efficient manner. Extremely satisfied with my experience and will be coming back and recommending them to others when needed. Thank you!
Our Address
735 W 19th St, Houston, TX 77008, USA
Claim Listing: Heights Auto Repair
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I’ve been here twice, and I must say, they are the BEST in Houston. The first time, I came in for a labor repair on a part I had already purchased. Every other place, including my previous mechanic, quoted me an outrageous price. Here, they fixed it for a very reasonable price. Recently, I returned for AC work and a bumper repair, and they finished both the same day, once again at a fair price! The front desk staff are incredibly helpful, friendly, and efficient. Everything about this place is professional. I love it here and will probably NEVER go anywhere else, no matter where I move in town. I’ve been recommending them to all my friends. This is not a paid review, just someone who recognizes good business when I see it! Note: My only complaint is when I arrived to pick up my car, unfortunately, the young ladies had left and it was a gentlemen at the counter. It’s clear the older gentleman had little training and/or experience in handling administrative work at the front counter, because what should have been a quick exchange of me paying for the job, getting my car, and leaving, took at least 20 minutes causing me to miss my plans I had scheduled for that evening, when I was l literally the only one there. He received a call while I had already been in the office for at least 8-10 mins waiting for someone to come, and instead of placing them on hold to handle the customer in his face (me), he disregarded me to partake in a 3-5 minute conversation with the person who’d just called, which literally amounted to nothing more than him telling them to call back in the morning to speak to the woman at the front desk…… All of this while I am sitting, and waiting to pay upwards of $300+ to receive my car that I had been waiting on… I think in the future, I would hopefully prefer more trained administrative workers at the desk when the ladies leave for the day. That’s all!
If I could give this HORRIBLE establishment a zero I would. They had me come at 8 am this morning for a “Diagnostic” test. The rude receptionist was unaware of what I was coming in for and had the nastiest replies back. Mind you they advertising they open at 8am and she didn’t come til almost 9:00. Then proceed to tell me the lead tech wasn’t coming in til 10. They were absolutely empathetic about the situation like I didn’t drive all the way to this town and waited for over an hour. They changed my spare tire and I wasn’t even there about the tire issue. I overheard them having issues with another customer who car sat for 3 days and a tire light came on. I wouldn’t go back to them if they was the last auto repair place in the world. You can get way better service for the price you paying them. DONT WASTE YOUR TIME OR ENERGY!
The owner is honest, hardworking and very fair-priced. Brought my new 2021 Corolla and immediately they knew what was wrong with the left front of my vehicle. It was making some strange noises and they got it fixed.. I came in after hours and they gladly still helped me out. Can't recommend them enough.
This is a late post but I went last week to get my coolant & ac fixed and they did an awesome job!! Pricing and customer service was great. I loved the updates I would get during the process too. 10/10
This establishment took me on a last minute problem in the evening time and performed excellent work in a timely and efficient manner. Extremely satisfied with my experience and will be coming back and recommending them to others when needed. Thank you!