I applied to this property due to personal circumstances, without touring it first—ended up losing $250 in the process (but that’s okay). The only real draw for me was the 8 weeks free offer, and the location, which is fantastic. Unfortunately, that’s where the positives ended.
When I visited, I was greeted by an angry tenant at the leasing office and had to wait in the common area. I’m actually glad I did because I quickly realized how poor the noise reduction was—you could hear everything, even people on the treadmill. The conference spaces were small, the lobby amenities felt dark, and the floors throughout the property were heavily scratched. For the price they’re asking, it didn’t seem worth it.
Luckily, I found another place in the same price range, but with more space and better amenities, including a dining area. For transparency, I’m a realtor but didn’t mention it during my visit because I wanted to experience how they treat potential applicants firsthand. Overall, I’d advise doing a thorough tour before committing!
Lisa Nunez
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October 07, 2024
Maria is amazing! She was so professional, personable, kind, empathetic and in helping me go through the process of leasing. I had a great experience working with her and the team. She goes the extra mile to help you and makes sure she gets you what you need. She treats every client with dignity and respect and genuinely wants the help you. love it here. My neighbors are quiet, and also very helpful. I will be here for a very long time.
Arturo Olmos
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October 18, 2024
If you like to party this is the place for you. People bring the largest speakers they can find and invite 20-30 people to come party at the public pool they have here. I can’t even answer my clients calls sometimes.. it’s kind of embarrassing. I called the office staff and they didn’t do anything. After living here for years I’m finally fed up. Staff used to be great here years ago before they changed management, Kayla is the only one who has helped in the past with any concerns…
If you all don’t believe me look at all of my previous Google reviews. They’re mostly positive. And I wish I could give a positive review here after living here so many years. It’s gotten really bad. They might reply to this review to seem like they care. But if they did really care they would call me directly and fix the issues that I’ve called and emailed them about. It’s not too late to make the community better. Or maybe they don’t care I don’t know.
Update: The new management (Evolve Living has done a great job of cleaning up the property and alleviating most of the issues that were caused my previous tenants. Those tenants no longer live here. Security has improved as well as the cleanliness of the building.
Alka B
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December 12, 2024
I’ve been a resident here for 6 months I wish I could say my experience was good but it has not been so. The leasing office is very unhelpful and rude. They seem annoyed if you ask them any questions. The other day, I was passing by the leasing office which opens at 10 but the door was open around 9, and I politely asked one of the leasing office ladies if it’s ok if I grabbed some coffee from the machine, and she very rudely said proceeded to tell me they open at 10 and shut the door on my face. I just thought she was so rude, she’s the lady with the short hair. Also, in the past, I have tried to contact Kathy the property manager but getting in touch with her requires an appointment ahead of time and it is basically impossible to contact anyone if you have any concerns or feedback. I wish I could recommend this as a community oriented place but it’s anything but that, terrible customer service too.
Matthew Pierce
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October 09, 2024
Whitney, the manager, absolutely amazed me when she called me back at 11:45 pm on a Friday night after my car was towed because I had registered it incorrectly. I wasn’t expecting to get it resolved until the next day so I was beyond surprised when she called me after hours to help me get my car back even though it was my error that caused it to be towed in the first place.
Ever since the new management has taken over in July I have been pleasantly surprised by the new staff and management team and they have really made the living experience so much better as they work on improving the property and how attentive they are!!
Our Address
4040 Koehler St, Houston, TX 77007, USA
Claim Listing: Heights West End Apartments
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I applied to this property due to personal circumstances, without touring it first—ended up losing $250 in the process (but that’s okay). The only real draw for me was the 8 weeks free offer, and the location, which is fantastic. Unfortunately, that’s where the positives ended. When I visited, I was greeted by an angry tenant at the leasing office and had to wait in the common area. I’m actually glad I did because I quickly realized how poor the noise reduction was—you could hear everything, even people on the treadmill. The conference spaces were small, the lobby amenities felt dark, and the floors throughout the property were heavily scratched. For the price they’re asking, it didn’t seem worth it. Luckily, I found another place in the same price range, but with more space and better amenities, including a dining area. For transparency, I’m a realtor but didn’t mention it during my visit because I wanted to experience how they treat potential applicants firsthand. Overall, I’d advise doing a thorough tour before committing!
Maria is amazing! She was so professional, personable, kind, empathetic and in helping me go through the process of leasing. I had a great experience working with her and the team. She goes the extra mile to help you and makes sure she gets you what you need. She treats every client with dignity and respect and genuinely wants the help you. love it here. My neighbors are quiet, and also very helpful. I will be here for a very long time.
If you like to party this is the place for you. People bring the largest speakers they can find and invite 20-30 people to come party at the public pool they have here. I can’t even answer my clients calls sometimes.. it’s kind of embarrassing. I called the office staff and they didn’t do anything. After living here for years I’m finally fed up. Staff used to be great here years ago before they changed management, Kayla is the only one who has helped in the past with any concerns… If you all don’t believe me look at all of my previous Google reviews. They’re mostly positive. And I wish I could give a positive review here after living here so many years. It’s gotten really bad. They might reply to this review to seem like they care. But if they did really care they would call me directly and fix the issues that I’ve called and emailed them about. It’s not too late to make the community better. Or maybe they don’t care I don’t know. Update: The new management (Evolve Living has done a great job of cleaning up the property and alleviating most of the issues that were caused my previous tenants. Those tenants no longer live here. Security has improved as well as the cleanliness of the building.
I’ve been a resident here for 6 months I wish I could say my experience was good but it has not been so. The leasing office is very unhelpful and rude. They seem annoyed if you ask them any questions. The other day, I was passing by the leasing office which opens at 10 but the door was open around 9, and I politely asked one of the leasing office ladies if it’s ok if I grabbed some coffee from the machine, and she very rudely said proceeded to tell me they open at 10 and shut the door on my face. I just thought she was so rude, she’s the lady with the short hair. Also, in the past, I have tried to contact Kathy the property manager but getting in touch with her requires an appointment ahead of time and it is basically impossible to contact anyone if you have any concerns or feedback. I wish I could recommend this as a community oriented place but it’s anything but that, terrible customer service too.
Whitney, the manager, absolutely amazed me when she called me back at 11:45 pm on a Friday night after my car was towed because I had registered it incorrectly. I wasn’t expecting to get it resolved until the next day so I was beyond surprised when she called me after hours to help me get my car back even though it was my error that caused it to be towed in the first place. Ever since the new management has taken over in July I have been pleasantly surprised by the new staff and management team and they have really made the living experience so much better as they work on improving the property and how attentive they are!!