After waiting for :30 min at Discount Tires just to have some assess my tire rotation/ balance request and being told it would be another 1.5 hour to actually get my vehicle on service bay, I headed to Pep Boys. It took me approximately :45 min. to check in and out and a wealth of service information. Angel {front desk attendant) was very knowledgeable and informative.
Erica Wyly
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August 14, 2024
Brought my car in for low tire pressure. They said they were having trouble with the wheel lock and they were scared to break it off. They stripped the wheel lock and one of the lug nuts on 8/13. Brought it back on 8/14 to the manager who told me his technician did not do this and I needed to leave. Called corporate and waiting on a response. Beware of this location!!!!
Shoog Don
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December 04, 2024
See all the pictures of the store's interior posted above? Even a close-up picture of the store hours sign? Aisles of stuff pictured like anti-freeze, car polish, and motor oil for sale? Nope. Not here. Don't fall for any these pictures like I did, none of these pictures is a correct depiction of this place. Don't make my mistake of racing over to beat the door at closing time for a couple of quarts of motor oil. They don't even sell bottled motor oil, let alone operate the hours posted in their pic.
Johnny Clawson
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October 21, 2024
I’ve been coming here for over a decade getting my brakes done on our vehicles. On my last visit, they called to tell me I need new rotors as they don’t turn them anymore. They wanted $700 for the new rotors. I told them no, as that is way too expensive. I went to Discount Inspection and Brakes, independently owned, and they did the same rotors for half the price.
Icing on the cake PepBoys left the reservoir cap off the reservoir and when I went back the next day to ask them for the cap back, they said a manager would call me the next day after he reviews the cameras to make sure they took it off. No one has ever worked on my trucks brakes up until now so you are the only one that has ever touched it. I’m still waiting on the phone call back from the manager. I won’t hold my breathe.
Andres & Sarah Cabada Dean
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September 05, 2024
I had a flat tire that could not be fixed. I purchased replacement tires and made an appointment online. Two hours after dropping off my car at the appointment time, they called to say they did not have the tires in the store so I had to go pick up the car; they were unable to provide an ETA for the tires. After two days of no updates I called the main Pep Boys help line and they told me the tire order had been cancelled by the shop. I wasted two days not being able to drive to work due to their incompetence. To boot, the person working the desk was rude.
I ended up going to Discount Tire, got the tires overnight, at a lower cost and with much friendlier service.
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909 N Loop W, Houston, TX 77008, USA
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After waiting for :30 min at Discount Tires just to have some assess my tire rotation/ balance request and being told it would be another 1.5 hour to actually get my vehicle on service bay, I headed to Pep Boys. It took me approximately :45 min. to check in and out and a wealth of service information. Angel {front desk attendant) was very knowledgeable and informative.
Brought my car in for low tire pressure. They said they were having trouble with the wheel lock and they were scared to break it off. They stripped the wheel lock and one of the lug nuts on 8/13. Brought it back on 8/14 to the manager who told me his technician did not do this and I needed to leave. Called corporate and waiting on a response. Beware of this location!!!!
See all the pictures of the store's interior posted above? Even a close-up picture of the store hours sign? Aisles of stuff pictured like anti-freeze, car polish, and motor oil for sale? Nope. Not here. Don't fall for any these pictures like I did, none of these pictures is a correct depiction of this place. Don't make my mistake of racing over to beat the door at closing time for a couple of quarts of motor oil. They don't even sell bottled motor oil, let alone operate the hours posted in their pic.
I’ve been coming here for over a decade getting my brakes done on our vehicles. On my last visit, they called to tell me I need new rotors as they don’t turn them anymore. They wanted $700 for the new rotors. I told them no, as that is way too expensive. I went to Discount Inspection and Brakes, independently owned, and they did the same rotors for half the price. Icing on the cake PepBoys left the reservoir cap off the reservoir and when I went back the next day to ask them for the cap back, they said a manager would call me the next day after he reviews the cameras to make sure they took it off. No one has ever worked on my trucks brakes up until now so you are the only one that has ever touched it. I’m still waiting on the phone call back from the manager. I won’t hold my breathe.
I had a flat tire that could not be fixed. I purchased replacement tires and made an appointment online. Two hours after dropping off my car at the appointment time, they called to say they did not have the tires in the store so I had to go pick up the car; they were unable to provide an ETA for the tires. After two days of no updates I called the main Pep Boys help line and they told me the tire order had been cancelled by the shop. I wasted two days not being able to drive to work due to their incompetence. To boot, the person working the desk was rude. I ended up going to Discount Tire, got the tires overnight, at a lower cost and with much friendlier service.