Vince was incredibly rude and disrespectful. My first impression was him walking towards me yelling at a co-worker on the phone about how they shouldn't have scheduled my appointment in the afternoon. He complained the entire time he was in my home and spoke to me in a condescending tone. My warranty company assigned SWG to my claims; I voiced my concerns of this company after reading negative reviews online. I can now understand why. Vince would not listen to my problems at hand and lied to my warranty company regarding issues I’ve been dealing with since moving in (that were included on my inspection report at closing) in order to get out of doing the job. Regardless of whether or not my warranty company would pay for my claims, this technician could have treated me with respect and he might have gotten a paying, long-term customer out of this. Instead, I’ll be going to another company. SWG Plumbing needs to take a serious look at your customer service and the people you put on staff to send to your customers’ homes.
Wayne L
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June 24, 2022
If you are reading this, DO NOT USE THEM! If your home warranty company assigned them to you, call your home warranty company back and tell them YOU DO NOT WANT SWG plumbing.
They are incompetent, rude, and dishonest . Stood me and then lied about it. There is a reason they have 14, ONE STAR REVIEWS out of 16 reviews. The worst plumbing company ever. Th
Tho Huynh
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July 20, 2021
This is an excellent plumbing company I ever experienced with.
This job cover by Home Serve, a contract with Center point energy insurance.
The previous company, SWGplumbing company asked me pay $1250.00 out of pocket to build a safe walk for them on the atic plus $950.00 cover from Home Serve to replace my Hot water Tank.
But this comjust asked a reasonable cost $199.00 for some new assessors to connect to the new tank.
Technician is frofesional and did an excellent job.
It was save me $1050.00 out of pocket
Stephen Karmout
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November 04, 2018
If I could submit zero stars, I would. SWG was sent to unclog a bathroom toilet. He tried to go in through the shower drain but couldn't. American Home Shield sent out another company the next day. He had the problem fixed in 20 minutes. The plumber was rude and got mad because I didn't want to pay him 375 to remove the toilet Do. Not. Use. This. Company!
Mike Brooks
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September 05, 2018
4 visits to attempt to fix my water heater. They were not on time each visit, and on the 4th visit, after leaving me waiting all day, they parked outside my house for 20 minutes before simply leaving.
At best, they are incompetent. At worst, this is a scam with my home warranty company.
Avoid at all costs. If your home warranty company assigned them to your home, please save yourself trouble and demand a reassignment.
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Vince was incredibly rude and disrespectful. My first impression was him walking towards me yelling at a co-worker on the phone about how they shouldn't have scheduled my appointment in the afternoon. He complained the entire time he was in my home and spoke to me in a condescending tone. My warranty company assigned SWG to my claims; I voiced my concerns of this company after reading negative reviews online. I can now understand why. Vince would not listen to my problems at hand and lied to my warranty company regarding issues I’ve been dealing with since moving in (that were included on my inspection report at closing) in order to get out of doing the job. Regardless of whether or not my warranty company would pay for my claims, this technician could have treated me with respect and he might have gotten a paying, long-term customer out of this. Instead, I’ll be going to another company. SWG Plumbing needs to take a serious look at your customer service and the people you put on staff to send to your customers’ homes.
If you are reading this, DO NOT USE THEM! If your home warranty company assigned them to you, call your home warranty company back and tell them YOU DO NOT WANT SWG plumbing. They are incompetent, rude, and dishonest . Stood me and then lied about it. There is a reason they have 14, ONE STAR REVIEWS out of 16 reviews. The worst plumbing company ever. Th
This is an excellent plumbing company I ever experienced with. This job cover by Home Serve, a contract with Center point energy insurance. The previous company, SWGplumbing company asked me pay $1250.00 out of pocket to build a safe walk for them on the atic plus $950.00 cover from Home Serve to replace my Hot water Tank. But this comjust asked a reasonable cost $199.00 for some new assessors to connect to the new tank. Technician is frofesional and did an excellent job. It was save me $1050.00 out of pocket
If I could submit zero stars, I would. SWG was sent to unclog a bathroom toilet. He tried to go in through the shower drain but couldn't. American Home Shield sent out another company the next day. He had the problem fixed in 20 minutes. The plumber was rude and got mad because I didn't want to pay him 375 to remove the toilet Do. Not. Use. This. Company!
4 visits to attempt to fix my water heater. They were not on time each visit, and on the 4th visit, after leaving me waiting all day, they parked outside my house for 20 minutes before simply leaving. At best, they are incompetent. At worst, this is a scam with my home warranty company. Avoid at all costs. If your home warranty company assigned them to your home, please save yourself trouble and demand a reassignment.