Came for a tour and Destinee was so helpful and cheerful throughout the whole thing! She took her time with explaining details about the property, features of the units, and was very responsive with any/all calls and emails we had for the leasing process the entire step of the way. We truly appreciate her patience and positivity!
Alovera Man
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September 10, 2024
Make sure you ask all of your questions upfront before you pay the application fee & ask them if they understand what your telling them & asking them. Any little discrepancy & they will keep your money and deny you & then not want to talk to you & act like your a criminal and not want answer anything you ask .We explained that we lived here in the past and left with a clean lease . We showed proof of income . No criminal History. No broken leases. Just decided to deny us because the unit was leased before our information came back in. And said there full. Sorry no refunds.
Felicia Lopez
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July 13, 2024
I would like to express my gratitude to The Grove at White Oak apartment complex. Despite the recent severe storms, the management has done their best to clean up all the debris and maintain a comfortable living environment for us. Additionally, the leasing office has provided excellent customer service. Whenever I call with questions, concerns, or service requests, they respond quickly and handle things efficiently. Thank you for keeping this a beautiful and comfortable place to live for me and the other residents!
N
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August 16, 2024
All in all, my experience of leasing and move-in was decent. Genevie and Esmeralda were super helpful in the process. I will say that the fact that the staff here seems to rotate among different properties is a little confusing. But knowing that information helped me to understand that any delays in communication were not permanent. They would and did generally get back to me.
Transitions are always difficult with so many moving pieces and the staff here made the transition easier. Thank you!
First maintenance request was handled promptly and they fixed what I asked for.
Meagan Butler
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May 08, 2024
Star Rating System:
5 - Awesome
4 - Acceptable
3 - Neutral
2 - Poor
1 - Disgusting and Unacceptable
Grounds: 1 of 5 stars
Comments: Broken glass all over grounds, trash everywhere, dog poop everywhere, smells like pot throughout complex, landscaping is nice at the leasing office and poor past that
Maintenance: 3 of 5 stars
Comments: A patch up with duct tape type system... but crew is nice
Management Company: 1 of 5 stars
Comments: Fails to give notice and needed information on new policies, changes, or mandatory apartment complex checks (i.e. testing fire alarms, cutting trees, etc.). Rude and inappropriate to residents. Make sure you have every conversation in writing.
Appliances: 2 of 5 stars
Comments: Broken appliances will be replaced with used appliances that will also break shortly; appliances break often
Pest Control: 1 of 5 stars
Comments: Get your own pest control strategy... ongoing roach, spider, and fruit fly problem
Noise Level: 1 of 5 stars
Comments: There is a car meet up that happens every Sunday and Thursday around 10:30-11pm at a business across the street. Very loud - includes fireworks, gunshots, loud music, and street racing
Price: 2 of 5 stars
Comments: For the price of rent... you can do much better
Parking: 1 of 5 stars
Comments: Registering your vehicle is mandatory, along with any guests - make sure your guests are registered (even for a 20 min visit) or they will be towed; only given 3 guest permits per 24 hours and there is no street parking
Floor Plan: 4 of 5 stars
Comments: Love the floor plan! I had a two bedroom two bathroom first floor unit. The space was utilized very well.
Mail and Packages: 1 of 5 stars
Comments: To have packages delivered, you are required to sign up for a delivery service that costs $15 a month... whether you use the service or not
Pets: 1 of 5 stars
Comments: Dog park is gross and there is no apartment access to the bayou. You have to walk out of the complex, through a commercial parking lot, and then get to the bayou trail. There is also a pet profile you are required to have that costs extra money outside of the monthly pet rent.
Our Address
1710 W T C Jester Blvd, Houston, TX 77008, USA
Claim Listing: The Grove at White Oak Apartments
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Came for a tour and Destinee was so helpful and cheerful throughout the whole thing! She took her time with explaining details about the property, features of the units, and was very responsive with any/all calls and emails we had for the leasing process the entire step of the way. We truly appreciate her patience and positivity!
Make sure you ask all of your questions upfront before you pay the application fee & ask them if they understand what your telling them & asking them. Any little discrepancy & they will keep your money and deny you & then not want to talk to you & act like your a criminal and not want answer anything you ask .We explained that we lived here in the past and left with a clean lease . We showed proof of income . No criminal History. No broken leases. Just decided to deny us because the unit was leased before our information came back in. And said there full. Sorry no refunds.
I would like to express my gratitude to The Grove at White Oak apartment complex. Despite the recent severe storms, the management has done their best to clean up all the debris and maintain a comfortable living environment for us. Additionally, the leasing office has provided excellent customer service. Whenever I call with questions, concerns, or service requests, they respond quickly and handle things efficiently. Thank you for keeping this a beautiful and comfortable place to live for me and the other residents!
All in all, my experience of leasing and move-in was decent. Genevie and Esmeralda were super helpful in the process. I will say that the fact that the staff here seems to rotate among different properties is a little confusing. But knowing that information helped me to understand that any delays in communication were not permanent. They would and did generally get back to me. Transitions are always difficult with so many moving pieces and the staff here made the transition easier. Thank you! First maintenance request was handled promptly and they fixed what I asked for.
Star Rating System: 5 - Awesome 4 - Acceptable 3 - Neutral 2 - Poor 1 - Disgusting and Unacceptable Grounds: 1 of 5 stars Comments: Broken glass all over grounds, trash everywhere, dog poop everywhere, smells like pot throughout complex, landscaping is nice at the leasing office and poor past that Maintenance: 3 of 5 stars Comments: A patch up with duct tape type system... but crew is nice Management Company: 1 of 5 stars Comments: Fails to give notice and needed information on new policies, changes, or mandatory apartment complex checks (i.e. testing fire alarms, cutting trees, etc.). Rude and inappropriate to residents. Make sure you have every conversation in writing. Appliances: 2 of 5 stars Comments: Broken appliances will be replaced with used appliances that will also break shortly; appliances break often Pest Control: 1 of 5 stars Comments: Get your own pest control strategy... ongoing roach, spider, and fruit fly problem Noise Level: 1 of 5 stars Comments: There is a car meet up that happens every Sunday and Thursday around 10:30-11pm at a business across the street. Very loud - includes fireworks, gunshots, loud music, and street racing Price: 2 of 5 stars Comments: For the price of rent... you can do much better Parking: 1 of 5 stars Comments: Registering your vehicle is mandatory, along with any guests - make sure your guests are registered (even for a 20 min visit) or they will be towed; only given 3 guest permits per 24 hours and there is no street parking Floor Plan: 4 of 5 stars Comments: Love the floor plan! I had a two bedroom two bathroom first floor unit. The space was utilized very well. Mail and Packages: 1 of 5 stars Comments: To have packages delivered, you are required to sign up for a delivery service that costs $15 a month... whether you use the service or not Pets: 1 of 5 stars Comments: Dog park is gross and there is no apartment access to the bayou. You have to walk out of the complex, through a commercial parking lot, and then get to the bayou trail. There is also a pet profile you are required to have that costs extra money outside of the monthly pet rent.