I had to use Thrive in the Heights yesterday. The place is clean and tidy. I unfortunately had to put my beloved dog to rest. The staff was outstanding and so caring. Everyone... the Receptionist, the doctor, the medical assistant and the young lady who helped with the paperwork were All empathetic and helpful in a rough time of heart ache. I want to say Thank you and let people know this veterinary service was so helpful. I appreciate the help so much.
Nancy Phillips
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October 29, 2024
I took Charlie to Thrive because I saw his previous owners had taken him there before they passed away. I took him in to be with me now but did not have any records. I started fresh with Thrive pet Healthcare and was pleased with our visit. The staff is very caring and office is clean.
Andrea Senior
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April 02, 2024
I had a wonderful visit today for my two cats, Ms. Tanya went above and beyond for my two boys to make sure they felt comfortable and safe. My visit was exceptional solely because of the extra care she gave. I also loved that she explained everything as she was doing the pre-exam. The vet who did the shots was super kind and knowledgeable and also seemed to really love cats. Highly recommended Thrive, the heights location!
Carly Berkowitz
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October 28, 2024
My dachshund is experiencing signs of IVDD which can end in paralysis of his back legs. This has happened before and had to have immediate surgery. I called to try to get an appointment because it also causes extreme pain. I was told no availability for two days. I expressed that with other vets there is a more immediate sense of urgency when this occurs and are they sure they could not see him. I was hung up on by the receptionist when told if I needed to go elsewhere I’d end my relationship with this vet. Not only rude staff but if a vet cannot flex at all to support an emergency, why would anyone continue with that type of vet? 10/10 would never recommend.
Caitlin Smithley
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September 09, 2024
Do not go here. I have been visiting Thrive since late January for a chronic issue with my cat that is still unresolved due to lack of communication between team members and with myself. These people only care about the money they can extort from you, not the well being of your pet. My cat had two surgeries- one was necessary and done poorly, and the second was an attempt to fix the mistakes that were made in the first surgery which just ended in my cat being in worse condition than when she was before. Surgery one was a mass removal/abscess drainage with blood work done. They did not state at all that an infection was found in bloodwork and they did not give me any after care instructions whatsoever. It was not until surgery two that they stated she had a SEVERE infection that required lab results to figure out what antibiotics she needed. This could have been performed in one surgery altogether but instead i was charged at extremely unaffordable prices for two surgeries. Additionally, her second drain tube was not even placed correctly and was kept in over the recommended time causing her body to reject it and it came out. Once I took her to the vet for this they stated she would need a THIRD surgery to implant another tube. Do not let these people scam you and botch your pets; you are nothing but a paycheck to them. There is no warmth, there is no communication on how to care for your pet after complications, and there is no professionalism. I was told something different every single visit I went there, and I was always treated as if it was my fault that my cat was unwell. My cat has lost over 4 pounds through this process and is now literally skin and bones with multiple open wounds! My entire experience here I have encountered only 2 employees who were honest and somewhat helpful . Go literally anywhere else. I am severely disappointed and beyond frustrated.
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I had to use Thrive in the Heights yesterday. The place is clean and tidy. I unfortunately had to put my beloved dog to rest. The staff was outstanding and so caring. Everyone... the Receptionist, the doctor, the medical assistant and the young lady who helped with the paperwork were All empathetic and helpful in a rough time of heart ache. I want to say Thank you and let people know this veterinary service was so helpful. I appreciate the help so much.
I took Charlie to Thrive because I saw his previous owners had taken him there before they passed away. I took him in to be with me now but did not have any records. I started fresh with Thrive pet Healthcare and was pleased with our visit. The staff is very caring and office is clean.
I had a wonderful visit today for my two cats, Ms. Tanya went above and beyond for my two boys to make sure they felt comfortable and safe. My visit was exceptional solely because of the extra care she gave. I also loved that she explained everything as she was doing the pre-exam. The vet who did the shots was super kind and knowledgeable and also seemed to really love cats. Highly recommended Thrive, the heights location!
My dachshund is experiencing signs of IVDD which can end in paralysis of his back legs. This has happened before and had to have immediate surgery. I called to try to get an appointment because it also causes extreme pain. I was told no availability for two days. I expressed that with other vets there is a more immediate sense of urgency when this occurs and are they sure they could not see him. I was hung up on by the receptionist when told if I needed to go elsewhere I’d end my relationship with this vet. Not only rude staff but if a vet cannot flex at all to support an emergency, why would anyone continue with that type of vet? 10/10 would never recommend.
Do not go here. I have been visiting Thrive since late January for a chronic issue with my cat that is still unresolved due to lack of communication between team members and with myself. These people only care about the money they can extort from you, not the well being of your pet. My cat had two surgeries- one was necessary and done poorly, and the second was an attempt to fix the mistakes that were made in the first surgery which just ended in my cat being in worse condition than when she was before. Surgery one was a mass removal/abscess drainage with blood work done. They did not state at all that an infection was found in bloodwork and they did not give me any after care instructions whatsoever. It was not until surgery two that they stated she had a SEVERE infection that required lab results to figure out what antibiotics she needed. This could have been performed in one surgery altogether but instead i was charged at extremely unaffordable prices for two surgeries. Additionally, her second drain tube was not even placed correctly and was kept in over the recommended time causing her body to reject it and it came out. Once I took her to the vet for this they stated she would need a THIRD surgery to implant another tube. Do not let these people scam you and botch your pets; you are nothing but a paycheck to them. There is no warmth, there is no communication on how to care for your pet after complications, and there is no professionalism. I was told something different every single visit I went there, and I was always treated as if it was my fault that my cat was unwell. My cat has lost over 4 pounds through this process and is now literally skin and bones with multiple open wounds! My entire experience here I have encountered only 2 employees who were honest and somewhat helpful . Go literally anywhere else. I am severely disappointed and beyond frustrated.